I had an interesting visit at Eclipse aviation this past
weekend. Eclipse holds an annual owners/position holders event and this
year a buddy of mine invited me to attend. I have been interested in
getting a closer look at the plane and the operation and this seemed like a
good chance to do it. The 500 is in competitive space with the Meridian,
TBM, and Mustang and certainly deserves a fair shake outside of the operational
problems of the company. I have made comments in the past about Eclipse
as a company and Eclipse management purely based on publically available
information.
So lets start with the good part. I think the plane is a decent idea from
what I can tell without flying it. I have heard lots of comments about
how small and cramped it is, but it really isn't much different than a TBM interior
and is definitely more roomy than a Meridian. It would certainly fit my mission
requirement for size, payload and passengers. Fit and finish also seemed
similar to all of the other new planes I have reviewed and considered.
Having spent many hours in a Cirrus, I definitely like the side stick control
as well. I had a chance to talk with a number of folks who had taken
delivery of their planes and without exception all seemed to be pleased with
the flying characteristics of the plane.
Now for the bad part. I was told I would be able to fly it, but did not
due to what I suspect was a bit of paranoia. Apparently, my name was
routed over to the "marketing and brand manager" instead of a typical
demo pilot channel. I didn't put it together until I met the guy and he
started by asking me my name and if I ran the "VLJ blog." Then
started the paranoia. "Are you going to write more lies about
Eclipse." Huh?! That got my attention. So much for marketing.
Apparently though he/they are aware of the site, they haven't spent much time
actually reading it since the extent of my comments have been related
exclusively to the business practices of the company and founder. Based
on Raburn's own admission those practices have left something to be
desired. Raburn mentioned in his talk that by their own count, they have
missed over 400 promised deadlines. Most of the weekend's sessions were in some
way about confessing how they had screwed up and what they were doing and
planning to do to fix the problem. Honestly, I wish them the best of
luck. I have always said the company and the founder are visionary and
the reality is they have built a pretty cool little jet. I really, really
wish that they had made some choices earlier in the game like not trying to
build a software company along with an aircraft company. Why
not pull something off the shelf like a G1000 so we don't have to sit
and scratch our heads about a Garmin 400 "FMS"? I suspect the same stubborn
characteristics that explain that warped decision making also explain how they
have managed to raise an unbelievable amount of capital. It is easy to knock a company
sitting on the sidelines, but I just don’t get why they don’t focus on one
aspect of an incredibly difficult process and leave the peripherals like
avionics to a vendor. The G1000 has been
virtually flawless and has done everything it promised from day one. It works beautifully in the Mustang, Phenom
100 and TBM 850. There is a reason it has now been chosen by so many aircraft
manufacturers. When I asked one
of the techs about this issue he said Eclipse felt they could provide more
functionality than was present in other glass panels. In an ideal world perhaps that would have been
true based on early projections, but it is clearly not the case today.
Back to the paranoia. It struck me in the accusations
that Eclipse has become so paranoid of criticism and trying to stop it, that
they have become distracted from some of their goals, not the least of which
should be appealing to new potential customers like me, not worry about what
the "bloggers" are saying. Granted some of the most vocal
critics spent some time in my forum area. However, some of the irresponsible
behavior was moderated leading to the groups departure back to unmoderated
territory. The fact of the matter is this is a VLJ website not an Eclipse
website. The whole point of starting it was to encourage discussion of
all VLJs since it is of great interest to me and apparently many others.
Of course the other big announcement of the
weekend was the price increase. It needed
to happen to give the company any chance of making it as I have said for some
time. I am sure glad I was not out of
pocket on a deposit for 5 years only to be told that the price increase applied
to me since I had not been invoiced for the 6 month payment. OUCH!